Last Updated – December 17, 2024
Version- 1.0
JNTL Consumer Health (India) Private Limited, (we”, “us”, “our” or “Kenvue) cares about your privacy and wants you to be familiar with how we collect, receive, store, disclose, share, and use your personal information. We are committed to protecting the privacy and security of your personal data. This Privacy Policy (“Policy”) applies to all products and/or services offered by us to all individuals (“you”, “your”, “user”).
This Privacy Policy describes our practices in connection with information that we or our service providers collect through the website (hereinafter the “Service”) operated and controlled by us from which you are accessing this Privacy Policy.
We encourage you to read the full Privacy Policy before using this Service or providing any personal information. By visiting and/or using our Service, you are consenting to process your personal data in the manner as set forth in this Policy.
DATA PRIVACY DISCLAIMER
The scope of this policy is limited to the products and/or services provided by us within the territory of India and applies to users who request for these products and/or services within the Indian territory.
USE BY MINORS
We do not knowingly collect or solicit personal data from minors. Our products and/or services are not designed for any person who is under 18 years of age, and we do not knowingly permit such persons to register for products and/ or services or share data through any of the web forms without verifiable consent from minors’ parents or lawful guardians. Further, we do not undertake tracking or behavioural monitoring of children or targeted advertising directed at children.
If we learn that we have collected personal data from a minor without verified parental consent, we will erase such personal data.
If you believe that a child under 18 years may have provided us their personal data, please see the section on “Contacting Us”.
INFORMATION COLLECTION
When you interact with us, we collect different types of information from you based on the type of interaction.
“Personal Data” means any data about an individual who is identifiable by or in relation to such data.
“Processing”, “Processed”, “Process” in relation to personal data, means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organization, structuring, storage, adaptation, retrieval, use, alignment, or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure, or destruction.
We endeavour to collect only such personal data that is reasonably necessary to perform our services (such as newsletter subscription, surveys, contests) for you.
What personal data we collect from you?
We will collect Personal Data about you from the:
Information we collect directly from you:
· When you visit our website or register to use our services.
· Via surveys and feedback forms e.g. data collected when you participate in surveys, feedback forms, or market research initiatives.
· Geo-location data through IP addresses;
· Device information like device id, device model etc. and other unique identifiers;
· Data collected via the use of cookies.
Information we collect automatically:
We and our service providers may automatically collect and use information in the following ways as you navigate around the Service:
· Through your browser : Certain information is collected by most browsers, such as your computer type (Windows or Mac), screen resolution, operating system name and version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Service through a mobile device. We use this information to ensure that the Service functions properly.
· Using cookies : Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on the Service, pages visited, and language preferences. We use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Service. We also use cookies to recognize your computer or device, which makes your use of the Service easier. You can refuse to accept these cookies by following your browser’s instructions; however, if you do not accept them, you may experience some inconvenience in your use of the Service. You may also not receive advertising or other offers from us that are relevant to your interests and needs. To learn more about the cookies collected and the purpose of collection, please visit the < cookie policy link>
· Using Flash cookies: Our use of Adobe Flash technology (including Flash Local Stored Objects (“Flash LSOs”)) allows us to, among other things, serve you with more tailored information, facilitate your ongoing access to and use of the Service, and collect and store information about your use of the Service. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions. Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications.
· Using pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Service pages and HTML formatted email messages to, among other things, track the actions of users and email recipients, measure the success of our marketing campaigns, and compile statistics about Service usage.
· Interest-based advertising: We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Service and other online services, based on information relating to your access to and use of the Service and other online services on any of your devices. To do so, these companies may place or recognize a unique cookie on your browser (including using pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.
If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You may download the AppChoices app at www.aboutads.info/appchoices to opt out in mobile apps.
· IP address: Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP address is identified and logged automatically in our server log files whenever a user visits the Service, along with the time of the visit and the pages visited. Collecting IP addresses is standard practice and is done automatically by many online services. We use IP addresses for purposes such as calculating Service usage levels, diagnosing server problems, and administering the Service. We may also derive your approximate location from your IP address.
· Device Information: We may collect information about your mobile device, such as a unique device identifier, to understand how you use the Service.
Information we collect from Third parties:
· During collaborative events with other organisations.
Information you provide to us voluntarily:
· If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the Service, we may collect and store such data.
· We may collect additional data at other times, when you provide feedback(s), modify your content or email preferences, respond to surveys, or communicate with us. This data may include your name, e-mail id, mobile number, etc.
Information we collect from other sources:
· We may collect or receive data about you from third-party sources and process this data in accordance with this policy. The sources may include, but is not limited to:
- Social Media Platforms - If you connect your social media account to our Service, you will share certain personal data from your social media account with us. This may include your name, email address, photo, list of social media contacts, and any other data you make accessible to us.
Any personal data provided by you will not be considered as private and confidential if it is freely accessible in the public domain like any comments, messages, blogs, available on social media platforms like Facebook, Instagram etc.
LAWFUL BASIS FOR PROCESSING YOUR PERSONAL DATA
We will collect personal data by lawful and fair means and, where appropriate, with the knowledge of the individual concerned. We only collect and process personal data about you where we have a lawful basis. Lawful basis on which we would process data from you includes:
· Obtaining explicit consent from you,
· Processing for legitimate uses where processing is necessary to provide you with our services, such as:
(i) To enforce our terms and conditions;
(ii) To ensure compliance with our legal obligations and to also comply with our obligations towards public authorities;
(iii) To enforce any legal right or claim;
(iv) For responding to a medical emergency involving a threat to your health or life or that of any other individual;
(v) For taking measures to ensure safety of, or provide assistance or services to any individual during disaster, or any breakdown of public order;
(vi) For legal and compliance reasons, such as the prevention, detection, or investigation of a crime, loss prevention or prevention of fraud;
(vii) As otherwise described to you at the time of collection of your personal data.
PURPOSE OF COLLECTING YOUR PERSONAL DATA
We use your personal data for the purposes we have described below in this privacy notice, or for purposes which are reasonably compatible to the ones described.
· For marketing (where you have agreed to this) and for market research purposes, including internal demographic studies, to provide, optimize and personalize our products and/or services and to send you newsletters (where you have agreed to this) about our products and/or services;
· Personalizing your experience while using the Service and providing offers tailored to you.
· Invite you to provide feedback, surveys or to participate in contests;
· To respond to your queries and provide you with data when you request it or when we believe our services may be of interest to you. If we intend to share electronic marketing with you, we will ask for your consent where required and you can opt out at any time;
· To perform analytics and conduct customer research, to determine your interest, for identifying content that generate sales and to analyse traffic patterns;
· To provide you with access, improve, personalise, and expand our Services by using your device information (device type, Operating system ), IP address. Please see our <Cookie policy link>
· To provide you with surveys to develop new brand products, services, features and functionality.
· Identify you and authenticate your access rights access to our Service.
SHARING/DISCLOSURE OF PERSONAL DATA
As far as this is necessary for the purposes set out above, we will share your personal data with the following recipients who either have a need to know and who will process it for us based on our instructions and for no other purpose:
General Disclosure:
We may disclose your personal data will include:
· Kenvue Affiliate companies.
· All our employees and contractors who are required to follow our data protection and security policies when handling personal data;
· Your personal data might also have to be shared in the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
External service providers:
Occasionally, to provide our products and/or services, it is necessary to collaborate with external service providers. We may use these service providers to assist us with some features or functions. These external service providers shall process your personal data on our behalf subject to appropriate safeguards only insofar as it is necessary for them to provide their products and/or services to us. Our prior authorization is required before they are permitted to transfer responsibility for processing personal data to a third party.
Business Transfers:
In the event of merger with or acquisition by another company or in case of re-organization or re-structuring of business, we and our affiliates may share your personal data, wholly or in part, with another business entity.
Courts and public authorities:
We will share personal data when required for the following purposes:
· To comply with legal obligations and respond to requests from government agencies, including law enforcement agencies and other public authorities;
· To prevent or detect or investigate offences or cyber incidents or for the prosecution or punishment of offences;
· To raise or defend against legal claims;
· To protect our users, systems, and products and/or services.
We only share your personal data with recipients that have an adequate level of data protection by implementing appropriate technical and organizational security measures, or we take measures to ensure that all recipients provide an adequate level of data protection as prescribed by applicable law. We do not sell your personal data to anyone.
YOUR RIGHTS IN CONNECTION WITH YOUR PERSONAL DATA
We respect your right to access and control your personal data, and we will respond to requests to exercise your rights under applicable laws and, where applicable, will correct, update, or erase your personal data.
You have the following rights:
1. Right to access information about your personal data: At any point, you can contact us for a summary of your personal data we hold about you, the processing activities undertaken with respect to such personal data, the identities of all those persons with whom your personal data has been shared by us along with the description of the personal data so shared, and any other information related to your personal data and its processing.
2. Right to request correction: If your personal data is incomplete, inaccurate, misleading, or out of date, you can inform us about the same and your personal data will be corrected, completed, or updated.
3. Right to request erasure: If you believe that we should discontinue the use of your personal data, you have the option to request the deletion of your personal data, unless retention is necessary for compliance with any law for the time being in force.
4. Right of grievance redressal: In case of any grievance, you can seek redressal of the same by reaching out to us.
5. Right to nominate: In the event of death or incapacity to exercise these rights, you can nominate any other individual to exercise such rights.
6. Right to withdraw your consent to process your personal data: You can withdraw your consent easily by reaching out to us. The withdrawal of consent previously granted for the processing of personal data does not affect the lawfulness of the processing until the withdrawal. However, opting out will result in cessation of the respective services.
For exercising any of your rights, you can contact us using the contact details provided in the “Contacting Us” section.
SECURITY
We implement reasonable technical and organizational measures in relation to the data and personal data that is processed by us. We take reasonable measures to protect all personal data from unauthorized processing or accidental disclosure, alteration, misuse, destruction or loss or unauthorized access and modification that compromises the confidentiality, integrity, and availability of such data.
While we endeavour to always protect our Service, operations and data against unauthorized access, use, modification, and disclosure, due to the inherent nature of the Internet, we cannot guarantee that any data, during transmission or while stored on our systems, will be safe and secure from intrusion by others.
MARKETING (Withdrawing Your Consent)
If you have consented to receive direct marketing communications or subscribed to our newsletter, you can withdraw your consent at any time to stop receiving these messages. Should you no longer wish to receive marketing emails or direct mail from us, you can opt out by following the unsubscribe instructions included in any of our messages or by visiting the “Contact Us” section.
PERSONAL DATA TRANSFER, STORAGE AND PROCESSING GLOBALLY
We operate globally and may transfer your personal data to our affiliates or third parties in territories outside India for the purposes described in this Policy in accordance with applicable data protection laws, provided that no such restriction is notified by the Government/ appropriate authority.
RETENTION PERIOD
We will retain your personal data which we have collected for as long as we reasonably consider it necessary for achieving the abovementioned purposes and as is permissible under applicable law. This is determined on a case-to-case basis.
We will delete your personal data whenever you request us to do so. However, we may archive and/or retain your personal data for as long as there are statutory retention obligations or potential legal claims are not, yet time barred.
THIRD PARTY SITES AND SERVICES
This Service may contain links to sites of third parties. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or practices of any third parties, including any third party operating any site or online service (including, without limitation, any application) that is available through this Service or to which this Service contains a link. The availability of, or inclusion of a link to, any such site or property on the Service does not imply endorsement of it by us or by our affiliates.
CONTACTING US
JNTL Consumer Health (India) Private Limited is the company responsible for collection, use, and disclosure of personal information under this Privacy Policy.
If you have questions or comments regarding this Policy or want to exercise any of your rights or express your grievances regarding the processing of your personal data, please contact us using the contact details given below:
Name of the Grievance Officer/ Data Protection Officer: Vikram Koppikar
Email ID of the grievance Officer/ Data Protection Officer: asiapacificprivacy@kenvue.com
Or please write to the below address:
JNTL Consumer Health (India) Private Limited ,
4th Floor Arena Space,
Behind Majas Bus Depot,
Shyam Nagar,
Jogeshwari East,
Mumbai, Maharashtra 400060
UPDATES TO THIS PRIVACY POLICY
We reserve the right to change this Policy at our sole discretion at any time. Any material changes to this Policy will be posted on this page. We encourage you to review this Policy regularly for such changes. The updated Privacy Policy will take effect as soon as it has been updated.
This policy was last updated as of: December 17, 2024